Frequently asked questions

Browse through these FAQs to find answers to common questions about our business and products. If you don't find your answer below, contact us and we'll do our best to provide it.

CopyStake

01

How can I get a CopyStake demo?

Please follow this link or schedule a call with our product team.

02

How do I get started with CopyStake?

First, choose which CopyStake mode fits your goals: Bet Behind, Copy in Pool, or No Code. Feel free to watch a video where we explain how each mode works in more detail.

The Bet Behind and Copy in Pool modes require backend integration. You will be in touch with a manager who will provide the developers with technical information and answer any questions to ensure the process is smooth. 

03

Is CopyStake suitable for all game types?

Game compatibility depends on the CopyStake mode. Bet Behind supports slot games only, while Copy in Pool and No Code are versatile.

04

Do players need to have a separate account/balance for CopyStake?

No, players don’t need a separate account to watch and participate in CopyStake streams.

05

Are there specific bet copying rules I must know and communicate to the users?

Bet copying happens automatically, so there is no learning curve for users. Players only need to choose a bet size in their currency and press Start.

06

Do we need to have separate admin panels for each brand?

You must log in to the admin panel using unique credentials for each brand.

07

Can we offer free spins in CopyStake streams to specific user segments, such as VIPs?

Currently, it’s not possible to offer free spins or other bonuses to specific user groups. We will be sure to notify you if this changes.

08

Can I track the financial and player engagement metrics of CopyStake streams in real time?

In the Stats section, you can monitor your GGR for a selected time period, specifically, the number of bets copied, including winning and rollback bets, their monetary value, and the number of unique streamers whose bets were copied. The data is updated in real time.

09

What support do I get from Trueplay for setting up and managing the tool?

You will be assigned a dedicated integration manager who will provide your team with documentation and guide them through the process. Additionally, an account manager and a technical support agent will be in touch from day one.

Loyalty Program

01

How does your Loyalty Program influence player behavior?

Loyalty Program features — Play to Earn and Hold to Earn — work together to shape the desired player behavior. Operators that integrate Play to Earn can benefit from longer game sessions and higher average revenue per user. Introducing Hold to Earn results in visit frequency and playtime growth, a decrease in deposit withdrawals, and a boost in deposit volume.

Feel free to read our study on the Loyalty Program’s influence on critical behavioral and financial metrics.

02

Do you have a demo of your Loyalty Program?

Yes, here it is. Click on each feature in the header to see how it works. You can also request a call if you wish our specialists to guide you through it.

03

Should I use Hold to Earn in conjunction with Play to Earn?

The Loyalty Program comprises two features to maximize player engagement and retention. So, we advise using Play to Earn and Hold to Earn together. However, you can activate only Play to Earn or Hold to Earn if you need to.

04

How do I adjust a Play to Earn rakeback for a given game type?

To adjust the rakeback for a specific game in the Play to Earn program, follow these steps:
1. Click on Programs in the vertical navigation bar of the admin panel.
2. Select Play to Earn to access the settings. You will see a table listing the games on your platform.
3. Click on the edit icon next to a given game type.
4. In the form that appears, click on the Game Type field, set the new wager rate, and press Update wager.

If you wish to adapt a rakeback for a specific game, you need to create a separate game type for this game. Follow the same path (Programs —> Play to Earn) and press Add Game Type

05

How can players track their Play to Earn rewards?

Players can monitor their rewards in the Play to Earn history. To find this tab, users must click on the Token section on the left side of the casino homepage and then press the Analytics icon at the bottom of the page that opens.

06

I want to implement Play to Earn on my platform. How do I add it?

You need to integrate Play to Earn with your platform. Feel free to explore the documentation, which describes the process step by step and contains the necessary technical details.

07

Why do Hold to Earn programs last eight hours, one or three days?

We selected these three program durations after testing other options, but you can modify them at your discretion.

08

Can I change the number, duration, and profitability settings of Hold to Earn programs?

Sure, you can change the number of holding periods and their duration at any time. The percentage of income shared with program participants and the number of tokens in the reward fund are adjustable as well. To do so, collapse the Programs dropdown list in the left vertical bar, press Hold to Earn, and choose Token Programs (you will see the abbreviation for your custom token before Programs). In the table below, click on a program’s edit icon and adapt the settings in the window that opens.

09

How do you calculate the emission on Hold to Earn?

The emission, or bonus money you would spend on the program, is calculated using the following formula: GGR (generated while a token freezing program lasts) * GGR share (defined in the program's conditions) * user’s share in the staking pool * token exchange rate.

10

Can we use your loyalty program without listing the tokens?

Yes, you can use the Loyalty Program if your tokens aren’t available at a decentralized exchange.

Funnels No Code

01

What are the key features of Funnels No Code?

Funnels No Code includes gamification mechanics — Missions and Tap to Earn — and a Reward Shop.

Players earn points for completing various tasks, such as posting a platform review, playing a game for five consecutive days, or referring a friend.

In the Tap to Earn game, users tap on an image in the center of the screen to collect points.

The Reward Shop is a section where players can redeem their points for deposit bonuses, free spins, and other perks.

02

Is there a demo of Funnels No Code?

Sure, you can see how the tool works here.

03

Can I use Funnels No Code in addition to my loyalty program?

Of course, you can use Funnels No Code on top of your loyalty program. From your perspective, Funnels No Code is an additional touchpoint; for players, it's another way of collecting perks.

Moreover, you can make points and loyalty tokens exchangeable. That way, you’ll logically link both reward-yielding experiences for players.

04

Can I use Funnels No Code as a mobile app?

Yes, Funnels No Code is available as a website widget and a mobile app.

05

How can I set up referral programs within Funnels No Code?

You can package your referral program as a mission. We’ve also included a standard referral offer at the top of the Missions section, along with an icon on the upper panel. Users can click on the gift icon to access it.

06

Can I create custom missions, or are there only preset options?

Sure, you can craft your missions. Preset missions are examples of how you can engage your players.

07

What attributes can I set for the missions?

You can add a title and description, a form for submitting media files, a thumbnail, and specify a reward.

08

Can I set earning limits for the Tap to Earn feature?

Yes, you can change the default 2000 earnable points per day.

09

How long does the integration of Funnels No Code take?

You will be assigned a dedicated integration manager who will provide your team with documentation and guide them through the process. Additionally, an account manager and a technical support agent will be in touch from day one.